Terms and conditions

The following Terms and Conditions  govern your use of our website and its related sites, services, applications, and tools. By using kjmotorservices.co.uk you confirm that you both understand these Terms and Conditions and that you agree to abide by them.


This document supersedes Terms and Conditions listed on all previously dated documents.

Please read the Terms carefully and if you do not accept the Terms, do not use the Website.

We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

Reference to "you", "your" or the "customer" is reference to any person using the Website or the services of Servicing Stop or any registered customer of Servicing Stop.

Personal details

All activity on www.kjmotorservices.co.uk is logged and monitored in order to help us keep your personal information safe and secure. Servicing Stop Ltd fully complies with both the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (the GDPR) which will replace the former from May 2018. By using our website you agree to the collection, use and transfer of the information you provide to us in conjunction with the terms of this Privacy policy. .

Promotion Terms and Conditions

  1. The completion of a booking, and the subsequent receipt of a confirmation email for a car service, MOT, repairs or any future offering by Servicing Stop Ltd constitutes a binding contract between the Customer and KJ Motor services ltd.

  2. All person(s) using either the KJ motor services  website or calling  by phone to make a booking should be at least 18 years of age and reside in the UK.

  3. Servicing Stop Ltd shall provide the customer with detailed costing information of their car servicing before any work is started. All work and costs, including additional work following a garage survey, must be approved by the customer before said work is carried out.

  4. It is always the intention of Servicing Stop to complete the Customer's car service, MOT or repairs within 1 day. Sometimes - due to reasons beyond the control of ourselves - late delivery may be necessary. Should this be the case, the customer will be advised accordingly by a service adviser.

  5. All additional work is subject to VAT as required by UK law.

  6. Depending on your vehicle's make and model, specialist oils (long-life oil or low ash/saps oil) may be required for your service. All specialist oils have a set price of £24 + VAT. Should your vehicle require replacement spark plugs or a new fuel filter, they will be quoted to you on the day of the service.

  7. KJM are committed to reducing our own environmental footprint whilst also using resources responsibly and reducing waste, to this end we charge a minimum environmental surcharge fee of £5.99 or a 1.5% fee levied on the total final bill (whatever is greater) which will be itemised on your invoice for more information visit Environmental surcharge.

  8. All parts used will adhere to the vehicle manufacturers' service schedules, and will be of OE quality - thereby ensuring all manufacturers' warranties are validated.

  9. KJM Ltd will fully support your vehicle's service history. Upon completion of the service your vehicle's service book will be stamped, a copy of the service schedule will be provided and, if relevant, digital service records will be updated. (Certain BMW's have onboard service books. We are currently in the process of working with BMW so we can update these; in the meantime we will always ensure the vehicle's warranty is protected at all times).

  10. All vehicle servicing performed by KJM carries a 12-month (or 12,000 - whichever comes first) warranty. The warranty covers replacement parts - should they be defective - or related workmanship.

  11. The warranty is dependent on: Servicing Stop Ltd being given an opportunity to investigate and rectify any faults within a reasonable timeframe; The manufacturer's vehicle operating instructions being followed; Ensuring the vehicle is serviced at a frequency recommended by the manufacturer (for the relevant time and distance); Full compliance with Servicing Stop advisories, warnings and information or any instructions provided by Servicing Stop; The parts or workmanship performed by Servicing Stop not being subjected to abnormal conditions or unreasonable wear and tear.

  12. KJM Ltd does not accept any liability for damage, losses or theft resulting from the storage of customer vehicles at a KJM  Ltd garage.

  13. As a customer, you are entitled to cancel a booking or request for additional work up until the day of your service. This can be done by contacting us on 0344 225 3303. We will refund you the full amount - if any payment has been made - minus any deductions for any work that was completed. For more information about our cancellation policies for Servicing, MOT or additional works please click here.

  14. a) KJM offers free vehicle collection and delivery as standard on all servicing packages. The target vehicle collection time is between 8am and 10am. The target delivery time is 4pm and 6pm. If unforeseen circumstances cause the vehicle to be collected/delivered outside these times, the customer shall be updated by a Servicing Stop representative. If your vehicle is undrivable then recovery will need to be arranged. If desired, Servicing Stop can provide quotations for the cost of vehicle recovery from the nominated collection address. Alternatively, this can be arranged independently either with your insurance provider or a vehicle recovery company of your choosing. Vehicle recovery is not included within our free collection and delivery service. 
    b) Under new MOT test regulations - effective 20 May 2018 - a vehicle with defects classified as 'dangerous' may not be driven on public roads in England, Scotland or Wales unless corrective work is undertaken. If the defects remain unfixed, legally the vehicle may not be driven from the test centre either by Servicing Stop - as part of prearranged delivery, or by the customer or any third party. The vehicle may be collected via a recovery service arranged either privately or via Servicing Stop, at a cost to be incurred by the customer. A vehicle with defects classified as 'major' will only be delivered at the discretion of the garage; Servicing Stop may ask the vehicle owner to either collect or arrange for the vehicle to be recovered.

  15. In the event of a courtesy or replacement vehicle being offered to the customer for the duration of the service; this will be subject to the servicing garage's insurance. If the event of a claim on the insurance, the customer will be liable to pay the excess on the claim. Before taking possession of the replacement/courtesy vehicle, the customer must agree to all terms and conditions of the said policy put in place by the servicing garage. In the event of insurance not being applicable to a replacement/courtesy car, the servicing garage will inform the customer that they are responsible for providing their own insurance.

  16. KJM  shall not be held responsible for loss, theft or damage to item(s), valuables or monies contained within the vehicle for the duration of the contracted work - including vehicle collection and delivery.

  17. Servicing Stop Ltd is not liable for any loss, damage or delay in the services it provides should such services be subject to: an act of God, industrial action such as strikes or government disputes, factors outside the control of KJM Ltd.

  18. Where applicable - KJM  Ltd adhere to relevant Health & Safety legislation.

  19. Any customer participating in KJM  loyalty schemes should be advised - any account remaining inactive for 90 days following the 12-month activation anniversary will cease to be valid and any funds contained therein are non-refundable.

  20. By agreeing to these Terms & Conditions you are agreeing to the outlined service schedule for the relevant service - details of our service plans can be found here. KJM  Ltd will refer to your vehicle's manufacturer service schedule, adding any additional item's not included on our own service schedule as advisories. Items not included on our own service schedule may be subject to extra charges - these will only be conducted following permission.

  21. Should any complaint arise following car servicing performed by KJM  Ltd, all subsequent communications that are made concerning the resolution of the complaint should be restricted between Servicing Stop Ltd and the customer. The servicing garage should not be contacted by the customer with the intention of seeking resolution or remuneration. For full details about our complaints policy, click here.

  22. Servicing Stop Ltd endeavours to resolve all disputes amicably and professionally within a 28-day period. Should the process of resolution take longer than this, Servicing Stop Ltd will notify the customer accordingly. If a resolution to a dispute is not forthcoming via our internal procedure, Servicing Stop are licensed with the ADR Group whom are our dispute resolution provider www.adrgroup.co.uk. Alternatively, you can refer the complaint to the EU Commission's Online Dispute Resolution (ODR) Platform at www.ec.europa.eu.

  23. KJM Ltd guarantees to beat any 'Full Service', 'Interim Service' or 'MOT' price offered by the main dealers on a like-for-like basis. This excludes any short-term promotions, such as 'January Sale', 'Black Friday' or 'Cyber Tuesday'. A written comparable quote of the offer in question should be provided as evidence of the comparable offer. 'Full Service' and 'Interim Service' prices do not take into account potentially advised additional work.

  24. Should a transaction exceed £1,000 - or should a fraud alert be raised - KJM  Ltd reserves the right to ask for payment to be made via BACS/CHAPS.

  25. By using and/or visiting any section (including sub-domains) of the Servicing website or any other websites or applications that we own (the "Website") and/or registering on the Website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy and (iv) the Rules applicable to the services we offer, and are deemed to have accepted and understood all the Terms.

Address: Unit 2, Empress Industrial Estate 





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Registered Company number 11110835 -  WN2 2BG

Nature of business (SIC)

  • 45200 - Maintenance and repair of motor vehicles

All major credit and debit cards accepted
Opening Hours
Monday  - Friday  9am - 6pm 
Saturday 10 am - 5pm
Sunday- CLOSED